• We recommend arriving approximately 10 minutes before your appointment to allow time for check-in and to enjoy your full service time.

• If you arrive late, your service may need to be shortened, modified, or rescheduled depending on availability.

• We kindly request at least 24 hours’ notice for cancellations or rescheduling whenever possible.

• By confirming your appointment, you acknowledge the scheduled services, appointment time, and applicable pricing.

• Service prices may vary depending on length, shape, design, product selection, add-ons, or other customization.

• Please confirm pricing with your technician before beginning your service if you have any questions.

• Prices, services, and promotions are subject to change without notice.

• Your satisfaction matters to us. If you have any concerns about your service, please let us know as soon as possible so we have an opportunity to review and address them.

• To request a repair, please contact our front desk and provide your name, phone number, service date, and technician's name so we can locate your appointment.

• Repairs resulting from accidents, improper care, excessive wear, or changes requested after the original service may not qualify for complimentary repair.

• Regular nail polish is not covered by our 10-day guarantee because its longevity can vary depending on nail condition, lifestyle, and daily activities.

• If your regular polish is accidentally smudged shortly after your appointment, please contact us within 24 hours. We will be happy to review the issue and provide an eligible complimentary touch-up.

• All completed salon services are considered final sale.

• Salon services involve professional time, labor, products, and materials and are performed following consultation and agreement between the guest and technician. For this reason, completed services cannot be returned or refunded simply because of a change of mind.

• If you experience a quality concern, please contact us as soon as possible so we have an opportunity to assess the service and, when eligible, correct the issue under our service guarantee.

• Your health and safety are extremely important to us.

• Reusable implements are properly cleaned and disinfected according to applicable salon sanitation procedures.

• For pedicure services, each guest receives a single-use pedicure liner and an individual one-time-use jet. Disposable items are used for one client only to help minimize the risk of cross-contamination.

• Items designated for single use are discarded after each guest and are never reused on another client.

• Please inform your technician before your service of any relevant allergies, sensitivities, injuries, infections, skin conditions, medical conditions, or other concerns that may affect your service.

• For your safety and the safety of our team, we may modify, postpone, or decline a service when we reasonably believe the service should not be performed.

• Gift cards and gift certificates are final sale and cannot be returned, refunded, exchanged, or redeemed for cash except where required by law.

• Gift cards must have a valid purchase record in our system to be redeemed.

• Please treat gift cards like cash. La Dolce Nail Spa Hockley is not responsible for lost or stolen gift cards.

• Any expiration or other restrictions will be governed by the terms provided at the time of purchase and applicable law.

• Children: We love welcoming families, but the salon contains equipment, tools, chemicals, and active service areas that may present safety concerns for unsupervised children. Children under 8 must be supervised by a responsible adult at all times. Parents and guardians are responsible for the supervision and behavior of their children and for any damage caused while on premises.

• Pets: For sanitation and guest comfort, pets are not permitted inside the salon. Service animals are welcome in accordance with applicable law.

• Personal Belongings: Please keep your personal belongings with you during your visit. La Dolce Nail Spa Hockley is not responsible for lost, stolen, or damaged personal belongings, including clothing, jewelry, accessories, phones, or other items.

• Respectful Environment: We are committed to maintaining a welcoming, respectful, and professional environment. Harassment, threats, abusive language, inappropriate conduct, discrimination, or disrespectful behavior toward staff or other guests will not be tolerated.

• Right of Refusal: We reserve the right to refuse or discontinue service when reasonably necessary for safety, sanitation, inappropriate conduct, or other legitimate business reasons.

• Surveillance: For the safety and security of our guests, team members, and property, salon premises may be monitored by digital video surveillance.

• Coupons, promotional offers, and applicable discounts must be presented at check-in or before checkout.

• Unless specifically stated otherwise, promotions, coupons, and discounts cannot be combined. Additional restrictions may apply to individual promotions.

• When you provide your contact information, we may use it for appointment-related communications such as booking confirmations, reminders, and updates. You may opt out of promotional messages at any time.

• We want every guest to feel comfortable communicating with us.

• If you have a question, concern, or feedback about your service or experience, please speak with a manager or our front desk team. We appreciate the opportunity to address concerns and make your experience better.